HAVE A QUESTION?
We’ve pulled together some useful FAQ’s for you below. If your question is not answered please get in touch with us by clicking here to create a new support ticket to speak to a member of our team. Hopefully, your question is answered below but if not, please get in touch with us by clicking here to create a new support ticket to speak to a member of our team.
What time does the show open?
Gates are open to the public from 10:00, Clubs and Special Displays from 07:00. The event closes at 17:00.
Are motorcycles allowed to display at the show?
No we’re afraid motorcycles are not allowed to display at this event.
Will there be a cash point on site?
No, there are no cash points on site. Most traders and catering facilities will allow card payments. However, we advise you to bring cash as not all trade stands will accept card payments.
Can I bring my pet?
No. To comply with the venue’s rules, no animals are allowed on site, apart from assistant dogs. If you do intend to bring an assistance dog, before your arrival, you must email us at shows@kelsey.co.uk so the necessary arrangements can be made.
Are there food units on site?
There are many food and bar units and a permanent on-site cafeteria open throughout the day. You can bring your own food and drink into the show if you prefer. Glass bottles are not permitted and will be confiscated.
Are BBQ’s allowed on site?
No BBQ’s are not permitted.
Do I have to pay to park in the public car park?
This year we have introduced a parking charge of £5 per vehicle to park in the car parks on site. This is due to unprecedented demand, ensuring we can accurately monitor capacity and ensure we can get you parked and into the show as smoothly as possible.
As part of your ticket purchase you can select the Public Car Park Pass and will be asked for your vehicle details. If you change your vehicle, you can log into your account and edit the vehicle details, or contact us and we can update it for you. If you do not purchase a parking pass you will not be permitted entry into the on site car parks and will be turned away.
How can I buy ticket?
Tickets are purchased online. Advanced ticket sales close midnight (BST) Friday before the event.
Can you purchase tickets over the phone?
All tickets are purchased online through our ticketing system. If you have any problems please give us a call on 01959 541444.
Can I get a refund for my tickets once I’ve bought them?
Tickets are non-refundable and non-transferable.
Do I have to print the tickets?
The tickets are valid printed off OR on your smart phone, as long as the barcode is clear.
My tickets haven’t arrived yet, when will I get them?
General admission tickets are emailed out to you upon completion of payment. Please check your junk or spam folder. If you have not received your tickets, please contact a member of our team at shows@kelsey.co.uk
What will I receive when I book track time?
Upon booking track time, you will receive an email confirmation. Leading up to the event, you will be sent details about your briefing and track time along with other important documentation that you will need to bring with you. If you do not have this 3 days before the event, please contact us.
I selected booking protection with my order and I can no longer attend the event, how can I claim this?
Your booking protection is covered by XCover, to contact them, please click here
Are there facilities on the campsite?
There are toilets and showers on site at the Campsite. Electric hook ups are available on a first come, first served basis, payable on arrival. Camping is on grass, no hard standing is available.
Can we BBQ?
Yes, BBQ’s must be raised off the ground and disposed of by dousing in water before placing in any bin/skip. No open fires are permitted.
Can I park next to my tent?
Yes, vehicles are parked with your tents, so we ask you to restrict movement as much as possible so not to cause a disturbance to other campers nearby. Campers are directed through to the next available area upon arrival.
Will our stuff be safe?
The campsite has security, but we would advise that you keep any valuables with you or leave them at home. The campsite accepts no liability for loss or damage to any personal property. Security searches may be conducted to ensure safety of persons at the event.
Campsite Rules:
All guests are responsible for assisting with the enforcement of the campsite rules, by being vigilant and notifying security immediately of any incidents.
In the event of non-compliance, guests may be asked to leave the campsite and/or the event organizers will be informed which may result in event entry being cancelled without refund.
How many cars does a club need to bring?
The minimum amount of cars allowed on a club stand is 5, there is no maximum. If your club does not have enough cars booked by the club deadline, all cars will automatically be moved to the Special Display area.
We want to put up a gazebo and banners around our stand, is that okay?
You will need to fill in the Risk Assessment Form and make sure that it is securely erected. Banners advertising your club are fine as long as they are suitable and in your designated club area. We retain the right to charge you for the additional space, depending on the size.
Can we display bikes on our club stand?
Unfortunately we do not allow motorcycles to display at our event. The event is for cars exclusively.
How do we as a club get a good location at the event?
Clubs are plotted based on a first come, first served basis. The sooner your club books their tickets, the more likely you are to get a ‘good’ location within the event.
Please do note, we reserve the right to plot clubs as we see fit based on the ground conditions.
What will I receive when I book track time?
Upon booking track time, you will receive an email confirmation. Leading up to the event, you will be sent details about your briefing and track time along with other important documentation that you will need to bring with you. If you do not have this 3 days before the event, please contact us.
Can the club deadline change?
Kelsey Media have the right to close the club deadline prior to the date stated above. The club deadline is in place subject to space and availability.
I didn’t select a vehicle pass upon booking, can I still display my car?
If you did not select a ‘driver and vehicle’ entry ticket and enter your vehicle details onto your order then you will not be eligible to display your vehicle at the event. Once the deadline has passed, no vehicle display passes will be issued and you will have to park in the public car park.
Can we raise money for a charity at the event?
If you are a registered charity or part of a registered charity (you will be asked to supply accreditation) then you can collect from your stand only. Collecting around the site is not permitted.
Can we sell things from our stand?
You are allowed to sell branded club merchandise only e.g. t-shirts, stickers etc. You must not sell anything else that is not related directly to your club.
What time can I leave?
The show closes at 17:00 and you may be asked to return to your stand before that time if it is deemed unsafe for vehicle movement due to the volume of pedestrians.
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