HAVE A QUESTION?
We’ve pulled together some useful FAQ’s for you below. Hopefully your question is answered below but if not, please get in touch with us by clicking here to create a new support ticket to speak to a member of our team.
What time does the show open?
Gates are open to the public from 10:00, Clubs and Special Displays from 08:00.
The event closes at 17:00.
Is the event solely for VW Transporters?
Yes – all vans being displayed must be a VW transporter.
Are credit cards accepted on the gate?
Yes, credit or debit cards can be used on the gate.
Can I bring my pet?
While dogs are allowed at the event. We do have some rules that
will need to be followed:
Are there food units on site?
There are many food and bar units on-site and open throughout the day. You can bring your own food and drink into the show if you prefer. Glass bottles are not permitted and will be confiscated.
Are BBQ’s allowed on site?
Fitted gas stoves inside vans can be used as well as gas stoves and gas BBQ’s, raised onto tables or stands. Any cooking below table height is not allowed. Please do not take a BBQ inside a campervan, tent or similar, for both the fire and carbon monoxide risks.
Are we allowed to bring generators?
Unfortunately, private generators are not allowed.
Can we bring our motorised leisure scooters, bikes or skateboards?
Unfortunately, these are not permitted at the event. Electric mobility scooters are permitted however.
How can I buy ticket?
Tickets are purchased online. Advanced ticket sales close midnight (GMT) on the Friday before the event. Tickets can also be purchased on the gate from 10:00. If you are attending within a display van and you haven’t got a ticket, you can purchase a ticket on the day from 07:00.
Can you purchase tickets over the phone?
All tickets are purchased online through our ticketing system. If you have any problems please give us a call on 01959 541444.
Can I get a refund for my tickets once I’ve bought them?
Tickets are non-refundable and non-transferable.
Do I have to print the tickets?
The tickets are valid printed off OR on your smart phone, as long as the barcode is clear.
My tickets haven’t arrived yet, when will I get them?
General admission tickets are emailed out to you upon completion of payment. Please check your junk or spam folder. If you have not received your tickets, please contact a member of our team.
I selected booking protection with my order and I can no longer attend the event, how can I claim this?
Your booking protection is covered by XCover, to contact them, please click here
Are there facilities on the campsite?
There are toilet and water points scattered around the camping areas. Elsan points are also available for chemical toilet disposal. There is also limited shower facilities.
Are there any catering facilities when camping?
There is an onsite catering unit open until late where you can purchase a range of street food, burgers and breakfasts. This unit also sells soft drinks and has a licensed bar.
Can we bring our own alcohol?
Yes, you can but no glass bottles.
Are we allowed fire pits, fires, fireworks or Chinese lanterns?
No, none of the above is permitted at the event.
Can we bring our caravan or motorhome?
Yes, you are welcome to bring your caravan or motorhome but please be aware that this is at the owners discretion.
Can I park next to my tent?
Yes, vehicles are parked with your tents, so we ask you to restrict movement as much as possible so not to cause a disturbance to other campers nearby.
Is there are noise curfew?
We allow modest sound systems, but please be mindful of others around you as noise travels. Noise curfews within the family camping area is 22:00. Elsewhere, there will be no noise after 23.00. After this time, ALL music and engines must be switched off completely. Anyone found breaching this will be asked to leave the grounds by security.
Will our possessions be safe?
The campsite has security, but we would advise that you keep any valuables with you or leave them at home. Kelsey Publishing Ltd and the Kent County Showground accepts no liability for loss or damage to any personal property.
Campsite rules can be found here – please ensure you read through them before attending.
All guests are responsible for assisting with the enforcement of the campsite rules, by being vigilant and notifying security immediately of any incidents.
In the event of non-compliance, guests may be asked to leave the campsite and/or the event organizers will be informed which may result in event entry being cancelled without refund.
How many vans does a club need to bring?
The minimum amount of vans allowed on a club stand is 5, there is no maximum.
If your club does not have enough vans booked by the club deadline, all vans will automatically be moved to the Special Display area.
I don’t have a Transporter, but I want to display my car on a club stand?
Only Transporter models are allowed to display. The organisers retain the rights to refuse entry or ask you to leave.
How do we as a club get a good location at the event?
Clubs are plotted based on a first come, first served basis. The sooner your club books their tickets, the more likely you are to get a ‘good’ location within the event.
Please do note, we reserve the right to plot clubs as we see fit based on the ground conditions.
Can the club deadline change?
Kelsey Media have the right to close the club deadline prior to the date stated above. The club deadline is in place subject to space and availability.
I didn’t select a vehicle pass upon booking, can I still display my van?
If you did not select a ‘driver and vehicle’ entry ticket and enter your vehicle details onto your order then you will not be eligible to display your vehicle at the event. Once the deadline has passed, no vehicle display passes will be issued and you will have to park in the public car park.
We want to put up a gazebo and banners around our stand, is that okay?
You will need to fill in the Risk Assessment Form and make sure that it is securely erected. Banners advertising your club are fine as long as they are suitable and in your designated club area. We retain the right to charge you for the additional space, depending on the size.
Can we raise money for a charity at the event?
If you are a registered charity or part of a registered charity (you will be asked to supply accreditation) then you can collect from your stand only. Collecting around the site is not permitted.
Can we sell things from our stand?
You are allowed to sell branded club merchandise only e.g. t-shirts, stickers etc. You must not sell anything else that is not related directly to your club.
What time can I leave?
The show closes at 17:00 and you may be asked to return to your stand before that time if it is deemed unsafe for vehicle movement due to the volume of pedestrians.